Delivery Information

European Delivery Update

Latest update 8th January 2021.

Following the UK's departure from the EU, we have been advised that there may be some disruption to European orders (including orders to the Republic of Ireland). We are working with our courier partners in order to mitigate any impact. We will of course closely monitor the situation and update guidance as the situation changes.
Tras la salida del Reino Unido de la UE, se nos ha informado la posibulidad de que pueda ocurrir cierta perturbación en las órdenes europeas (incluidas las órdenes a la República de Irlanda). Estamos trabajando con nuestros socios mensajeros para mitigar cualquier posible impacto. Por supuesto, vigilaremos de cerca la situación y actualizaremos las directrices a medida que la situación cambie.
In seguito all'uscita del Regno Unito dall'UE, siamo stati informati che potrebbero verificarsi delle interruzioni agli ordini europei (inclusi gli ordini diretti nella Repubblica d'Irlanda). Stiamo lavorando con i nostri corrieri per attenuare qualsiasi ritardo. Ci impegneremo per monitorare la situazione e per aggiornarvi sulle sue future evoluzioni.
Suite au départ du Royaume-Uni de l'UE, nous avons été informés que les commandes européennes (y compris celles destinées à la République d'Irlande) pourraient être perturbées. Nous travaillons avec nos services coursiers afin d'en atténuer l'impact. Bien entendu, nous suivrons de près la situation et nous mettrons à jour nos recommandations au fur et à mesure de l'évolution de la situation.
Nach dem Ausstieg des Vereinigten Königreichs aus der EU wurden wir benachrichtigt, dass es bei europäischen Bestellungen (inklusive Bestellungen in die Republik Irland) zu Verzögerungen kommen kann. Wir arbeiten mit unseren Kurierpartnern zusammen, um jene Auswirkungen zu mindern. Wir werden die Situation natürlich genauestens im Auge behalten und die Hinweise aktualisieren, sobald sich die Situation ändert.





  -  Free Delivery over £50 (Delivered within 3-10 business days).

  -  Standard Delivery @ £3.50 (Delivered within 3-5 business days).

  -  Express 24hr Tracked + Signed @ £7.00  (Delivered within 1-2 business days)

All Standard deliveries are made Monday - Saturday, Courier deliveries are Monday - Friday.

Please be aware that Next Day Delivery is NOT guaranteed to the following postcodes and areas – Most of the Scottish Highlands, remote areas, also including nearly all the following postcodes; AB, IV, KW, LA, PA, PH, BT, CA18 - CA27, HS1 - HS9, IM, TR21 - TR25, ZE



Free Delivery to Europe when you spend over €100 

- European Economy @ £5.00 - Delivered within 5-10 business days available on orders under £25.00

- European Tracked Orders @ £10.00 - Delivered within 3-5 business days


Free Delivery to USA with spend over $125

Free Delivery to Canada with spend over $175

Free Delivery to Australia with spend over $175

- All Non-European Economy Orders @ £6.00  Delivered within 7-10 business days available on orders under £25.00

- All Non-European Tracked Orders @ £12.50  Delivered within 3-7 business days



Please note that export duties are now applicable on goods shipped both within and outside of the European Union. 

Shipments sent internationally are sold exclusive of VAT and may be subject to import duties and taxes, which may be levied once a shipment reaches your country. Any additional charges for customs clearance are payable by you, the customer. We have no control over these charges and are unable to reimburse any costs incurred regardless of the circumstances. For details of Customs charges please consult your own Customs authorities for the latest rates.



Orders placed after midday (Monday to Friday) will ship the next business day. 

Please note we do not dispatch orders on the weekend.

For a full list of countries we ship to, please refer to our FAQs

All orders are sent via a courier of our choice, and we may change the couriers we use without notice, although the level of service will always be equivalent.  Standard Shipments will be sent via Royal Mail and Express Orders will usually be sent via Royal Mail Tracked 24 or UK Mail.  International orders will be sent via Royal Mail or DHL Express.

Orders placed after midday on Friday will be shipped on the following Monday. Please Note, All first orders that are going to a separate delivery address, may take longer to process. We advise that all first orders should go to your Billing or Business address!

If you are away from the delivery address our courier will put a card through your door allowing you to re-book a delivery with the courier or allow you to pick up the order from the depot or sorting office. The courier has the right to attempt a delivery to a near by neighbour, rather than redelivering the next day.

Play Sport Network Ltd reserves the right to charge the full shipping fee applicable to resend if the item is returned to us because the customer could not take delivery for any reason.

Courier returned items will be added back into our stock and your account credited with the order total, minus the fee the courier charges us to deliver the item back to us. You will have to replace the order to have the item re-shipped. If you require a refund on items returned by the courier this will be done minus the couriers fee.

If a customer inputs any incorrect address details on their order, which causes the parcel to be delivered incorrectly. We will not hold any responsibility for this, the customer will have to try and retrieve the parcel themselves at their cost.

Tracked & Signed Orders
Orders that are dispatched using a Tracked and Signed for Service are done so to provide extra security for the parcel. If the recipient opts to have this parcel left in a safe place or left without a signature this is entirely the responsibility of the recipient. If the parcel is then subsequently lost we, as the sender, can accept no liability for any loss or damage to this parcel.



Delivery errors must be reported within 1 day of date of delivery. All orders, are checked and double checked before leaving our warehouse. If you are a UK customer and you have not received your order within 7 days of dispatch date, then you must notify us within these 7 days. If you notify us after these 7 days then we will not be responsible for its location, and we may not be able to claim for the parcel if it lost/stolen.

If you have received your parcel in poor condition/damaged or have items missing, you must keep all outer packaging so that the courier can collect the box for their investigation.  Any damaged boxes must be signed for as ‘damaged’ at delivery. Where possible sign with the word ‘damaged + your name’ in the signature box.  You may be asked to send us photos of the damaged packaging and / or product. Photographic evidence helps us ensure the issue is dealt with quickly and efficiently.