Frequently Asked Questions
How Can I Contact You?
You can reach us at: firstname.lastname@example.org
Or ring us:
From the UK: 0333 241 4399
Where Is My Order?
If you haven’t received your order within the stated delivery time, please don’t worry.
International orders can get delayed in customs, so we do have to allow up to 35 working days for a parcel to be delivered.
Please refer to our Delivery Information for more details on shipping and costs.
Why Can’t I Track My Order?
Did you choose a tracked option when checking out? If not, it is unlikely that your order was sent using a trackable service.
If you did choose and pay for tracking, but you can’t track your order, please contact Customer Services at email@example.com and they will assist you with an update on your order.
Why Haven’t I Had A Confirmation Or Dispatch Email?
Sometimes confirmation and dispatch emails filter through to the Spam or Junk folder in your email inbox.
Do check these, and if you still cannot find the email you’re looking for, please contact Customer Services at firstname.lastname@example.org.
Why Doesn’t My Order Show In My Account?
Do you have an account with us?
Orders will only show in your account if you were logged into your account at the time of placing the order.
What Size Would You Recommend For Me?
You can find helpful size guides included on the relevant product page. These should help you choose your desired size!
If still in doubt, get in touch with Customer Services at email@example.com. and they can assist you with finding you perfect size.
Can I Return My Products?
Please refer to our Returns Policy for detailed information on returning your products.
Do I Need To Pay Postage If I Return An Item?
Yes, you will be responsible for the cost of returning the product to us.
We always need to authorise a return. To request the postal address, please email us at firstname.lastname@example.org.
Do You Ship to My Country?
Please see the below table for countries we currently ship to.
|Bosnia & Herzegovina||Hong Kong||Mexico||Sweden|
|Croatia||Isle of Man||North Macedonia||United Arab Emirates|
Shipments sent outside the European Union are sold exclusive of VAT and may be subject to import duties and taxes, which may be levied once a shipment reaches your country. Any additional charges for customs clearance are payable by you, the customer. We have no control over these charges and are unable to reimburse any costs incurred regardless of the circumstances. For details of Customs charges please consult your own Customs authorities for the latest rates.
There are shipping restrictions on specific products, so please refer to the specific product page for more information.
I’ve Won A Competition - Who Do I Contact For My Prize?
Please email email@example.com to let us know which competition you’ve won. Don’t forget to include your personal details!
Are The Clothing Sizes In EU Sizes or US Sizes?
Our products follow EU sizing. Please refer to the product’s size guides on the website for more detailed information.
If I Change The Currency To USD Will That Also Change The Sizes To US Sizes?
We currently only feature EU sizes on our products. Changing the currency does not change any other features on the website.
Can I Change My Order After Placing It?
No, but please email us at firstname.lastname@example.org about it as soon as possible.
We will cancel your order if it hasn’t yet been dispatched. You can then place a new order for the required new / correct items.